Privacy Policy
How Arvelane collects, uses and protects your personal information. This is a template ready for your review and completion before publication.
Last updated: [Month Year] — template for review before publication
1. Who we are
Arvelane (“we”, “us”) provides outsourced business support services across e-commerce, administration, customer service, social media and digital. We are the data controller for personal information collected through this website. Contact: hello@arvelane.co.uk. [Add registered business details/address here.]
2. Information we collect
- Enquiry information — name, business name, email, phone, website and the details you share in our contact form.
- Client information — information needed to deliver services under our agreement with you.
- Technical information — basic analytics data such as pages visited and device type (see our Cookie Policy).
3. How we use your information
- To respond to enquiries and arrange consultations.
- To deliver, administer and improve our services.
- To meet legal and accounting obligations.
- With your consent, to send occasional updates you have asked for.
Our lawful bases under UK GDPR are consent, contract, legal obligation and legitimate interests. [Review and tailor for your final processing activities.]
4. Sharing your information
We do not sell personal information. We share it only with trusted service providers needed to run our business (for example email, hosting and accounting providers), under appropriate safeguards, or where required by law.
5. How long we keep it
Enquiry data is kept only as long as needed to handle your enquiry and any follow-up. Client records are kept for the duration of our engagement plus the period required for legal and accounting purposes. [Specify retention periods.]
6. Your rights
Under UK data protection law you have rights of access, rectification, erasure, restriction, portability and objection, and the right to withdraw consent. To exercise any right, email hello@arvelane.co.uk. You can also complain to the Information Commissioner’s Office (ico.org.uk).
7. Security
We use appropriate technical and organisational measures to protect personal information, including least-privilege access to client systems and confidential handling of business data.
8. Changes to this policy
We may update this policy from time to time; the latest version will always appear on this page with its revision date.